FAQ
Can I cancel my order after I've made a purchase on the website?
Yes, you can.
We allow cancellations and order changes within 24 hours of placing your order.
- If you request an order cancellation within 24 hours, we will refund the entire amount of your order.
- If more than 24 hours have passed, we cannot cancel or modify your order as we process and ship most orders within that time. Refunds will be issued within 72 hours.
How do I return or exchange an item?
Our 30-day return policy begins when your package is delivered to your address.
- We accept returns for undamaged items within 30 days to ensure customer satisfaction.
- If you need to return an item, contact our support team at support@havokarmory.com, and we’ll assist you within 24 hours.
We take pride in our curated product selection, ensuring quality and satisfaction.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express.
What are your shipping options?
Due to volume, we currently offer one standard shipping option.
For detailed shipping times by zone, please check our shipping page.
What if the item I ordered arrives broken or damaged?
If your item arrives damaged, we’ll make it right.
- We carefully select manufacturers for our products.
- If you notice a flaw or defect, contact us within 7 days of receiving your order, and we will resolve the issue with you.
Where do you ship from?
We ship primarily from fulfillment centers in the United States, Eastern Asia, and Western Europe.
- If an item is out of stock in your nearest location, we will ship it directly from our production lines while maintaining the same estimated delivery times.
- Our expert handling team ensures that all products are efficiently packaged and arrive in perfect condition.